The Philippine Drug Enforcement Agency (PDEA) garnered an “excellent” rating in the 2023 Report Card Survey (RCS) 2.0 conducted by the Anti-Red Tape Authority (ARTA) pursuant to Republic Act (RA) 11032, or the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018”.
On account of the exemplary grade in the poll, PDEA became eligible to win the prestigious ARTA RCS Gold Award, thus joining the elite club of government agencies as first awardees of the distinction. A total of 860 government agencies were surveyed during the period.
Contributing heavily on the achievement of the excellent ranking are the initiatives of PDEA Regional Offices II, IV-A, VI, XI and XII in improving ease of doing business and upholding public service excellence.
Under RA 11032, all offices and agencies providing government services shall be subjected to an RCS to be initiated by ARTA, in coordination with the Civil Service Commission (CSC) and the Philippine Statistics Authority (PSA).
The RCS is a holistic tool that assesses the effectiveness of the Citizen’s Charter in reducing regulatory burdens and enhancing government service delivery through human resource systems and programs.
Working as a feedback mechanism, the RCS also provides quantitative measures of actual government service rendered to the public such as compliance reports, survey questionnaires, inspection checklists, client satisfaction measurement, and awards and recognition.
Under the RCS 2.0 rating system, agencies with a rating of 95 to 100 percent are classified as “Excellent”; 90 to 94.99 percent – “Very Satisfactory”; 85 to 89.99 percent – “Satisfactory”; 80 to 84.99 percent – “Compliant”; 75 to 79.99 percent – “Needs Improvement”; and 74.99 percent and below, “requires thorough review of RA 11032 requirements”.
Despite the highest rating obtained in the ARTA survey, PDEA is not resting on its laurels and remains committed to reduce bureaucracy and red tape; expedite business and non-business-related transactions, while optimizing the delivery of public service.
In the 2022 RCS 2.0 pilot implementation, no government agency scored an excellent rating.
