Philippine Airlines sincerely apologizes to passengers who, upon their arrival at NAIA Terminal 2 on August 1, 2022, were affected by the delay in the release of their check-in baggage.
“We acknowledge the inconvenience caused by this delay and we assure our passengers that improving their travel experience is our top priority,” PAL said in a statement sent to the media by PAL spokesperson Ma. Cielo Villaluna.
Villaluna said it is unfortunate that the labor shortage being experienced by PAL third-party service providers, an issue that is currently occurring at airports and affecting airlines globally, resulted in lack of station loaders and baggage personnel at the airport.
“Nonetheless, we are assuring our customers that we are closely working with our service partners to achieve an expeditious and sustainable solution and prevent a recurrence of this unacceptable situation,” the statement said. (Baby Cuevas)
