“In full compliance with the Emergency Airworthiness Directive issued by the European Union Aviation Safety Agency (EASA), following the Alert Operators Transmission from Airbus, AirAsia Aviation Group has completed the required software rollback on its operational A320 Family.”
Ito ang inihayag ni Air Asia spokesman Steve Dailisan, na nagsabing ang Emergency AD ay tinanggap nila dakong 3 a.m. ng November 29 local time.
Aniya, ang AirAsia Business Continuity Plan ay agad na in-activate, kung saan kinumpleto ang kautusan habang patuloy ang operations nang may matibay na ugnayan sa Engineering, Flight Operations, Network, Ground Operations at Customer Experience teams sa Malaysia, Thailand, the Philippines, Indonesia at Cambodia.
Ayon naman kay Bo Lingam, Group CEO of AirAsia Aviation Group, “Safety is core to the trust that guests place in us, and our response was immediate and thorough in this regulator-mandated action. Our teams across the region were mobilised at once to meet all engineering, operations, safety and customer experience requirements, so that guests experienced as little inconvenience as possible. Thanks to meticulous planning and strong Groupwide coordination from our engineering teams – supported by our ecosystem partner ADE, compliance work for the aircraft was completed within 24 hours. Our operations teams continue to work to minimise disruptions. This concerted response is reflective of the agility, guest centricity and teamwork that define AirAsia.”
“We are grateful to our Allstars, regulators and airport partners across the region, and especially to our guests for their understanding and cooperation as we worked to implement this essential operational safety measure,” dagdag pa nito.
Sinabi naman ni Dailisan na, “Guests flying with AirAsia are encouraged to check their latest flight status via the AirAsia MOVE app or at airasia.com/flightstatus.”
