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Digitalization of services remains a top priority, says SSS chief

Social Security System (SSS) President and CEO Michael Regino announced on Monday that the digitalization of the pension fund’s services remains one of its top priorities in the coming years.

PCEO Regino said that as online transactions become the new norm, more notably during this COVID-19 pandemic, the SSS plans to add more services to its online channels such as the My.SSS Portal, SSS Mobile App, Text-SSS, uSSSap Tayo Portal, and Self-service Express Terminals.

“In 2021, out of the 52.62 million transactions we received, excluding inquiries, 43.52 million or 82.7 percent were made using our online channels,” Regino said.

Currently, there are more than 30 member services and over 20 employer services that can conveniently be accessed through the My.SSS Portal. These services cover transactions for membership, contributions, loan granting and repayments, benefit disbursements, among others. Some of these services can also be accessed through other SSS online channels.

“Since the My.SSS Portal is our main online channel, almost all of the new online services are made available here first. However, intensified efforts are also put towards making the services in this portal accessible in the SSS Mobile App for smartphone users, Regino added.

“We are gradually implementing mandatory online transactions for our programs. However, those without the personal means to transact with us online may use the e-Centers in our branches,” he concluded. (TSJ)

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