Nagpahayag ng pasasalamat ang Cebu Pacific sa mga pasahero nito para sa kanilang pasensiya at pa-unawa sa buong pagkaantala na bunga ng Airbus software update nito.
Ani CEB spokesperson Carmina Romero, matagumpay nilang naisagawa ang pagkumpleto sa mandatory software update sa lahat ng apektadong Airbus A320/A321 aircraft at mabilis ding naibalik ang normal operations.
“We are also grateful to our airport authorities and government partners for their swift and vital support, which enabled the quick recovery of our airport operations and flight services. We likewise recognize and thank our dedicated Cebu Pacific teams who worked tirelessly to ensure a safe and efficient restoration of our services,” aniya..
Ayon pa kay Romero, sila ay nag-alok ng “fexible options, including free rebooking and conversion to Travel Fund, for those who wished to postpone their domestic or international flights scheduled from November 30 to December 1, 2025. The options were made accessible through the Manage Booking portal on the CEB website up to two hours before the scheduled departure time.”
“The safety and wellbeing of our passengers remain our highest priority. While we return to our normal operations, some delays and adjustments may continue to occur. Please check your flight status at https://www.cebupacificair.com/en-PH/flight-status,” aniya.
