CATHAY Pacific announced having received an Airport Excellence Award for Best Airport Performance in 2023.
It also received an award as Top Asia Miles Sign-up port, topping the Asiamiles recruitment sign-up in entire of SEA region.
This was learned from Janet Cordero, president and CEO of the airline’s partner in Manila, the Philippine Airport Ground Support Solutions Inc. (PAGSS), adding that Cathay Pacific was also recognized for its resilience and operational excellence and for showing resilience during the January 1 and May 1 disruptions due to power outage that disrupted the entire terminal.
Their team navigated the disruptions with their expertise, resilience, and can-do spirit, she said.
Cordero added that the airline was also likewise cited for Customer Engagement Excellence, by maintaining an excellent record of consistent customer engagement, fostering positive interaction and relationships with passengers, which contributed to overall customer satisfaction.
The recognition was given during the Southeast Asia Kick-Off Conference from Jan 29 to 31, 2024 at the Intercontinental Saigon Hotel in Ho Chi Minh City, Saigon, Vietnam and was primarily for its accomplishment of Excellence in Port Performance- meeting and even exceeding its overall NSS (Net Satisfaction Score) target including lounge NSS and for continuously improving on station performance parameters month-on-month.
